Beware of THIS SCAM! Here’s how to save money online.

Online Scams

Have you ever received unsolicited phone calls, SMS messages, WhatsApp messages, or other messages from people claiming to be able to repair your devices for a fee? Such offers undergo by the vast majority of people. Were you able to say no, or were you sucked into their elaborate web of false claims?  

But proceed with caution! All of these people are swindlers in the tech support industry! These have become an industry-wide issue, with scammers duping users into paying for unnecessary support services to address faults on their devices that may or may not exist.

The cost to be paid

Users should be aware that there could be a hefty fee to pay. Scammers, at best, want you to pay them to “repair” a nonexistent problem with your device or program, and at worst, they want your personal or financial information. When you lose money, your chances of regaining it are slim.

Scam investigation

The tech support scam is common because more people turn to the digital world during the pandemic.

These cybercriminals take advantage of their victims’ lack of knowledge about their devices. According to research, between January 2020 and May 2021, consumers in India experienced a 69 percent increase in scam encounters.

According to Microsoft’s 2021 Global Tech Support Scam Research report, nearly half of those polled were dupe into continuing with the scam, and 31% of those who persisted with scam interactions lost money in 2021, a 17-point increase from 2018.

What if you have been a victim?

Those who have fallen victim to the tech support scam should immediately uninstall any apps that the crooks encouraged you to install. Following that, run a security scan, reset your device, and change your passwords. Those who have already lost money should contact their financial institution as soon as possible.

Here are five ways to protect yourself from tech support scams:

1. Do not respond to unsolicited tech support calls or messages.

Phone calls for tech support are not soliciting are never accepted by service providers or businesses. They will not call you if you have not requested tech support. Scammers frequently falsify Caller IDs.

2. Stay away from Urgent call-to-action pop-ups.

Respectable tech companies never include phone numbers in error messages.

3. Requested cryptocurrency or gift cards as payment?

If you request tech support, they will notify you if there will be a fee, and that fee will never be in the form of cryptocurrencies like Bitcoin or gift cards.

4. Do not install any illegal apps.

It is never a good idea to download software from a third-party website or a link in an e-mail. 

5. Do not give out any personal information.

Genuine technical support will never ask for your password, Aadhaar card number, or any other sensitive information.

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